Knowing The Policy Series - refusal to leave library property when instructed to do so;

Do you know Rowan Public Library's

 Disruptive Behavior Policy Statement???

For the next coming weeks I will be highlighting them on the Security Tips Blog.

Any comments or questions you may have you can email me at:

tara.greene@rowancountync.gov

19. Knowing The Policy Series - refusal to leave library property when instructed to do so;

Refuse - indicate or show that one is not willing to do something.

The Security Officer, Librarian in Charge or Supervisor should be involved, if any situation comes up that involves a patron being asked to leave the library.

The police should be called if the patron refuses to leave.

Know this policy and be confident in enforcing it!

 Knowledge = Confidence

Knowing The Policy Series - providing false information to staff or police in regards to identity when requested;

Do you know Rowan Public Library's

 Disruptive Behavior Policy Statement???

For the next coming weeks I will be highlighting them on 
the Security Tips Blog.

Any comments or questions you may have you can email me at:

tara.greene@rowancountync.gov

18. providing false information to staff or police in regards to identity when requested; 
                           

Patrons need their card, ID, or we need to have their picture in the computer to be able to check out. Juveniles may check out as long as they can verify their birth date and name but we prefer library cards. Parents need to have child's card to check out if the child is not present.

To check out using someone else's library account - patron must have the physical library card in hand!

Violations of this policy 

If a patron refuses to give there name and information.

If a patron gives you someone else's name or information.

If this happens contact the Security Officer, Librarian in Charge, or Supervisor.

A patron could be banned if they violate this policy.

Know this policy and be confident in enforcing it!

 Knowledge = Confidence

Knowing The Policy Series - committing a criminal act on library property:

Do you know Rowan Public Library's

 Disruptive Behavior Policy Statement???

For the next coming weeks I will be highlighting them on the Security Tips Blog.

Any comments or questions you may have you can email me at:

tara.greene@rowancountync.gov

17. Knowing The Policy Series - committing a criminal act on library property;

Criminal Act - An act committed in violation of law where the consequence of conviction by a court is punishment, especially where the punishment is serious one such as imprisonment.

If you witness a patron committing a Criminal Act inform the Security Officer, Librarian In Charge, or Supervisor about the situation, and the police should be called.

Remember if you are a witness you must feel out an incident report!

Know this policy and be confident in enforcing it!

 Knowledge = Confidence

Knowing The Policy Series - use of library telephone by any person other that library personnel, unless approved;

Do you know Rowan Public Library's

 Disruptive Behavior Policy Statement???

For the next coming weeks I will be highlighting them on 
the Security Tips Blog.

Any comments or questions you may have you can email me at:

tara.greene@rowancountync.gov

16. Knowing The Policy Series - use of library telephone by any person other that library personnel, unless approved;

Patrons can use RPL phones to call for a ride!

Only children ages 17 or under are allowed to make phone calls from the Children's Department.

All adults must ask to use the phone at the Reference Desk to make a phone call for a ride.

Make it clear to the patron that the phone is a business line and it must be a brief phone call.

Do not allow the patrons to walk away from the desk with the cordless phone. 

Exceptions are made, but only if permitted!
 

Know this policy and be confident in enforcing it!

 Knowledge = Confidence

Knowing The Policy Series - bringing animals, other than lead dogs, into the building

Do you know Rowan Public Library's

 Disruptive Behavior Policy Statement???

For the next coming weeks I will be highlighting them on 
the Security Tips Blog.

Any comments or questions you may have you can email me at:

tara.greene@rowancountync.gov

15. Knowing The Policy Series - bringing animals, other than lead dogs, into the building;

Service Animals

The only species of service animal recognized under Title
II and Title III of the ADA are dogs and miniature horses. 

You may ask a patron two questions: 
(1) whether a service animal is required because of a disability, and
(2) what work or task has the animal been trained to perform.

Federal regulations have narrowed the definition of a “service animal” to mean ”any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.”

The type of work or task a service animal performs must be related to the handler’s disability to be a service animal.

Under the revised ADA regulations, emotional support, well-being, comfort, companionship, or deterrence of criminal activity do not constitute work or tasks for the purposes of qualifying an
animal as a service animal.

There is no rule under the ADA that service animals must be registered or certified to be an official service animal. You cannot request any documentation (e.g. proof of certification,training, licensure, identification card, or registration) to prove that it is a service animal.

Below is a link that shares more information about service animals: 

http://www.disabilityrightsnc.org/sites/default/files/SelfAdvocacyPacket-Service%20AnimalsADA.pdf

Exceptions are made, but only if permitted by management!

Know this policy and be confident in enforcing it!

 Knowledge = Confidence

Knowing The Policy Series - Rearranging of any library furniture, or equipment from one location to another, except in meeting rooms;

Do you know Rowan Public Library's

 Disruptive Behavior Policy Statement???

For the next coming weeks I will be highlighting them on the Security Tips Blog.

Any comments or questions you may have you can email me at:

tara.greene@rowancountync.gov

14. rearranging of any library furniture, or equipment from one location to another, except in meeting rooms;

Some examples: moving computer screens, moving chairs from the study desk, moving study tables together;

Exceptions are made, but only if permitted!

Know this policy and be confident in enforcing it!

 Knowledge = Confidence

Knowing The Policy Series - removal of any library property from the building without authorization through established lending procedures;

Do you know Rowan Public Library's

 Disruptive Behavior Policy Statement???

For the next coming weeks I will be highlighting them on the Security Tips Blog.

Any comments or questions you may have you can email me at:

tara.greene@rowancountync.gov

13. removal of any library property from the building without authorization through established lending procedures;

If anyone leaves the library with any library property without authorization by checking out, purchasing or going through management would be consider as stealing.

Know this policy and be confident in enforcing it!

 Knowledge = Confidence