It's that time of year when our patrons will be coming in with clothing apparel that has a hood. Hoodies are not allowed to be worn inside RPL. So if you see a patron with their hoodie on please ask them to take it down while they are inside the library. Below are examples of how you can approach the patron.
Excuse me ma'am/sir you probably didn't realize, but you won't be allowed to wear your hoodie while inside the library.
Excuse me ma'am/sir you probably didn't know, but hoodies aren't allowed to be worn inside the library so would you please keep it down while your here.
Sometimes you can just use a hand gesture to the patron to take it down and they will comply.
Always give the patron a few minute when they come in to remove their hoodie themselves. Most patrons will wear their hoodie up as their coming in, but will remove it soon after they have arrived. If it appears that the patron is going to continue to wear it please approach the patron and inform them about our policy.
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Giving patrons a few minutes to lower their hoods before approaching them is a thoughtful detail. The suggested wording also shows how a calm explanation can help staff communicate a rule without making the encounter confrontational. That balance between welcoming visitors and explaining site policies is relevant to public-facing security guard duties. It would be helpful to include guidance on when staff should seek assistance if a patron questions the policy or becomes upset.
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