Do you know Rowan Public Library's
Disruptive Behavior Policy Statement???
For the next coming weeks I will be highlighting them on the Security Tips Blog.
Any comments or questions you may have you can email me at:
tara.greene@rowancountync.gov
If you see that a patron is trying to keep someone from leaving by standing in their way, it is a violation of this policy. Ask the patron to step aside and allow the patron to move freely and inform them of the policy and if they continue the police will be called.
If a patron complains to you that someone was trying to block them from moving freely, find out who they are and inform them of the policy and if they continue the police will be called.
3. Blocking, or in any way interfering with free
movement of any person;
Here are some examples on how to handle if someone is violating this policy:
If you see that a patron is trying to keep someone from leaving by standing in their way, it is a violation of this policy. Ask the patron to step aside and allow the patron to move freely and inform them of the policy and if they continue the police will be called.
If a patron complains to you that someone was trying to block them from moving freely, find out who they are and inform them of the policy and if they continue the police will be called.
If a patron is sitting in the middle of the aisle and appears to be setting up camp and this is preventing someone from walking through, it is a violation of this policy. Offer an alternative area where the patron can hang out.
If a patron has placed their belongings in the area that prevents anyone from walking through the isles, this is a violation of this policy. Politely ask the patron to move their belongings to a more appropriate area.
Patrons sitting on stairs is another example of blocking ones movement.
If a patron has placed their belongings in the area that prevents anyone from walking through the isles, this is a violation of this policy. Politely ask the patron to move their belongings to a more appropriate area.
Patrons sitting on stairs is another example of blocking ones movement.
Know this policy and be confident in enforcing it!
Knowledge = Confidence
LV
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